FAQ TOPICS
ORDER

How do I make an order?

Can I make an order without creating an account?

Is it possible to order through the Customer Service?

SHIPPING & DELIVERY

Does TGM ship to my country?

How much does delivery cost?

What delivery options are available?

PAYMENTS & METHODS

Which payment methods do you accept?

Paying with Tabby

Paying with Apple Pay

RETURN & REFUND

What is your return policy?

How do I return my order?

When will I receive my refund?

PRODUCTS

How do you make your fabrics?

VOUCHER PROMO

How do I use a discount code?

Gift cards and vouchers general info

ACCOUNTS

I forgot my password.

MARKETING COLLABORATION & WHOLESALE INQUIRIES

How can I place a wholesale TGM order?

POPULAR FAQS

FREE UAE RETURNS - 14 Days We want to ensure you are always happy with your TGM products. As such, we offer returns up to 14 days after we receive your items. Please note that we can only accept returns for unworn items, returned with the tags on in the bag they were shipped in. We will issue the refund within 48 hours of receiving the goods, the refund may take 5-7 days to reach you, depending on your banks processing times. If your original payment method was cash on delivery, we can offer a store credit for the original amount. Products purchased during sale events will be refunded through TGM shopping vouchers only. Please process your free return here: https://www.appthegivingmovement.com/returns INTERNATIONAL RETURNS - 14 Days We can only offer store credit for any items returned internationally upon receipt. For international returns we can accept a return request up to 14 days after the delivered date, you will need to return the goods back to us with your own courier. To ship an item back to The Giving Movement please: Email team@thegivingmovement.com with your order number and details of the item/s you would like to return. Once our team have confirmed and provided the return address, pack your item(s) and invoice into a bag or box. On the Airway Bill, please include your invoice number and note Return shipment to UAE”. Mail your return using your carrier of choice. EXCHANGES If you would like to switch your item/s, the easiest way to do this is to return your products through the process above and make a new order. If you have any additional questions, please contact us at team@thegivingmovement.com.

FREE UAE RETURNS - 14 Days We want to ensure you are always happy with your TGM products. We offer returns up to 14 days after we receive your items. Please note that we can only accept returns for unworn items, returned with the tags on and in the bag they were shipped in. Once the retutn is received and approved, will issue the refund within 48 hours of receiving the goods. The refund may take 5-7 days to reach you, depending on your bank's processing times. If your original payment method was Cash on Delivery, we can offer a store credit for the original amount. Products purchased during sale events will be refunded through TGM shopping vouchers only. Please process your free return here: https://www.appthegivingmovement.com/returns INTERNATIONAL RETURNS - 14 Days For international returns, refunds are provided in the form of store credit. We can accept a return request up to 14 days after the delivered date, you will need to return the goods back to us with your own courier. To ship an item back to The Giving Movement please: 1) E-mail team@thegivingmovement.com with your order number and details of the item/s you would like to return. 2) Once our team have confirmed and provided the return address, pack your item(s) and invoice into a bag or a box. 3) On the Airway Bill, please include your invoice number and note "Return shipment to UAE”. Mail your return using your carrier of choice. EXCHANGES If you would like to switch your item/s, the easiest way to do this is to return your products through the process above and make a new order. If you have any additional questions, please contact us at team@thegivingmovement.com.

Tabby payments bring a new way to shop now and pay later or in instalments at no interest or fees. To get started, just select Tabby at checkout and choose one of the below payment options:
1) 4 interest-free payments: buy now and split the cost into 4 equal payments. Your debit or credit card will be billed every month. No interest and no fees.
2) Pay in 14 days: get your order first and make your payment in full 14 days with any card after your purchase is shipped. No upfront payments, no interest, and no fees.

Before using Apple Pay, make sure you save your card in your Apple Wallet. Make sure that you have an eligible device, are on a latest version of iOS and have an Apple ID signed in to iCloud. If you have any problems adding your card, contact your bank, card issuer, or AppleCare for help. Once you have successfully added your card, you can shop on The Giving Movement easily. Once you've added your desired items to cart, just tap the Apple Pay button on the product page or at the checkout page, and it will bring up a confirmation screen. On the confirmation screen, just make sure your details are correct, and then authenticate the payment on your Apple device to process the payment. That's it, your order will be shipped to you before you know it!

To create a new password, click on “Lost your password?” link on the log-in page, enter your e-mail then press Submit. We will send you an e-mail with instructions to update your password.

Credit/Debit Card: at The Giving Movement, your card number is always safe and protected using certified leading encryption technology. A secure shopping experience is a priority and a guarantee, and your details remain private and encryped. We currently accept Visa, Mastercard and AMEX credit cards. Orders completed with credit cards will not be charged any additional fees. Available worldwide.

Tabby: Tabby payment method brings you a new way to shop now and pay later or in instalments at no interest or fees.To get started just select tabby at checkout and select one of the below payment options:
1) 4 interest-free payments: Buy now and split the cost into 4 equal payments. Your debit or credit card will be billed every month. No interest and no fees.
2) Pay in 14 days: Get your order first and make your payment in full 14 days with any card after your purchase is shipped. No upfront payments, no interest, and no fees.

Apple Pay: Before using Apple Pay, make sure you save your card in your Apple Wallet. Make sure that you have an eligible device, are on a latest version of iOS and have an Apple ID signed in to iCloud. If you have any problems adding your card, contact your bank, card issuer, or AppleCare for help. Once you have successfully added your card, you can shop on The Giving Movement easily. To shop on The Giving Movement, once you've added your desired items to cart, just tap the Apple Pay button on the product page or at the checkout page, and it will bring up a confirmation screen. On the confirmation screen, just make sure your details are correct, and then authenticate on your Apple device to process the payment. That's it, your order will be shipped to you before you know it!

Cash/Card on Delivery: for customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method. Available in UAE, Lebanon, KSA, Kuwait, Bahrain and Oman.

We work with 5 main fabrics:
SOFTSKIN100©: the upgraded fabric is 100% sustainable, being 80% recycled polyester and 20% recycled spandex. It’s made from waste plastic water bottles, which are cleaned, shredded into flakes and melted down to molten plastic. The molten plastic is pressed and stretched multiple times to eventually become yarn, which is brushed and woven into the fabric we use. Softskin is certified sustainable and has been awarded Control Union’s Global Recycle Standard (GRS) certification.

Organic Bamboo: this fabric made by dissolving pulp bamboo into its cellulose component and then spinning into fibers. Our organic bamboo fabric is 100% eco-friendly and FSC and OEKO-TEX certified.

Organic Cotton: our organic cotton is created with 95% organic cotton and 5% fully recycled elastane. We use ethically sourced Indian organic cotton for the GOTS and OEKO-TEX certified fabric.

RE-SHELL100©: the fabric used for outerwear is made from 100% recycled crinkled nylon. It’s OEKO-TEX and GRS-certified, using low-impact dyes.

RE-DOWN100©: made from 100% recycled crinkled nylon, the RE-DOWN fabric features a filling of 100% recycled polyester to ensure comfort and warmth. The fabric is OEKO-TEX and GRS certified.

Organic Bamboo Cotton - Machine Wash cold on gentle cycle
Softskin Recycled Polyester - Wash cold on gentle cycle
Recycled Nylon Shell - Hand wash gently with cold water
Cotton Jersey - Wash cold on gentle cycle

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