SHIPPING & DELIVERY
RETURNS & REFUNDS
COLLABORATION & WHOLESALE
What is your return policy?
- Returns are available within 14 days of delivery and are available on full-price items and sale items under 40% off only.
- Please note that we can only accept returns for unworn items, returned with the tags on in the bag they were shipped in.
- We will issue the refund within 48 hours of receiving the items, the refund may take 5-7 days to reach you, depending on your bank's processing times. You can also choose to receive your refund within 24 hours as a store voucher.
- Items purchased through store vouchers, Tabby, Tamara, or Cash on Delivery will only be refunded as store vouchers.
EXCHANGES: We unfortunately currently do not offer exchanges. However, you can return your products and make a new order.
How do I return my order?
Please process your free return here:
Please contact our Customer Service team via any of the following channels, available everyday from 9AM-6PM UAE time.
— WhatsApp: +971509810588
— E-mail: firstname.lastname@example.org
— Call: (+971) 600523846
— KSA Toll Free: +9668008500880
How do I pay with Tabby?
Tabby payments bring a new way to shop now and pay later or in instalments at no interest or fees. To get started, just select Tabby at checkout and choose one of the below payment options: 4 interest-free payments: buy now and split the cost into 4 equal payments. Your debit or credit card will be billed every month. No interest and no fees.
I forgot my password. What do I do?
To create a new password, click on “Forgot your password?” link on the log-in page, enter your e-mail then press Submit. We will send you an e-mail with instructions to update your password.
What payment methods do you accept?
Credit/Debit Card: at The Giving Movement, your card number is always safe and protected using certified leading encryption technology. A secure shopping experience is a priority and a guarantee, and your details remain private and encryped. We currently accept Visa, Mastercard and AMEX credit cards. Orders completed with credit cards will not be charged any additional fees. Available worldwide. Tabby: Tabby payment method brings you a new way to shop now and pay later or in instalments at no interest or fees.To get started just select tabby at checkout and select one of the below payment options: 4 interest-free payments: Buy now and split the cost into 4 equal payments. Your debit or credit card will be billed every month. No interest and no fees. Cash/Card on Delivery: for customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method. Available in UAE, Lebanon, KSA, Kuwait, Bahrain and Oman.
How are TGM fabrics made?
We work with 5 main fabrics: SOFTSKIN100©: the upgraded fabric is 100% sustainable, being 80% recycled polyester and 20% recycled spandex. It’s made from waste plastic water bottles, which are cleaned, shredded into flakes and melted down to molten plastic. The molten plastic is pressed and stretched multiple times to eventually become yarn, which is brushed and woven into the fabric we use. Softskin is certified sustainable and has been awarded Control Union’s Global Recycle Standard (GRS) certification. Organic Bamboo: this fabric made by dissolving pulp bamboo into its cellulose component and then spinning into fibers. Our organic bamboo fabric is 100% eco-friendly and FSC and OEKO-TEX certified. Organic Cotton: our organic cotton is created with 95% organic cotton and 5% fully recycled elastane. We use ethically sourced Indian organic cotton for the GOTS and OEKO-TEX certified fabric. RE-SHELL100©: the fabric used for outerwear is made from 100% recycled crinkled nylon. It’s OEKO-TEX and GRS-certified, using low-impact dyes. RE-DOWN100©: made from 100% recycled crinkled nylon, the RE-DOWN fabric features a filling of 100% recycled polyester to ensure comfort and warmth. The fabric is OEKO-TEX and GRS certified.
How do I care for TGM fabrics?
Softskin100© | Organic Fleece | SMLS100© | Cotton Poplin | COTTONRIB100© | COTTONSEY100© | Washed Cotton Jersey
Machine wash cold on gentle cycle. Cool iron on reverse. Do not bleach, dry clean, or tumble dry.
Machine wash cold on gentle cycle. Do not iron, bleach, dry clean, or tumble dry.
Hand wash cold on gentle cycle. Do not iron, bleach, dry clean, or tumble dry.
Hand wash cold on gentle cycle. Dry clean. Do not iron, bleach, or tumble dry.
Dry clean only. Iron on low. Do not wash, bleach, or tumblr dry.
Clean with damp cloth. Do not wash, bleach, tumble dry, iron, or dry clean.
How do I use a voucher code?
If you have a voucher code you can add it at checkout and your discount will be applied before you place your order.
Please note you may not be able to use some voucher codes on sale items.