ORDERS

How do I place an order?

1) Visit thegivingmovement.com and browse our collections for women, men, and kids

2) If you've found an item you like, select the size, color, and quantity, then click ADD TO CART

3) Continue shopping and add all the items you'd like

4) Once complete, click on the top-right corner of the page to view your shopping bag, double check your order, then click on PROCEED TO CHECKOUT

5) Checkout as guest, sign in, or create an account

6) Enter your contact and address details, followed by a secure, private page to select payment method and enter your payment details

7) Once done, just click on COMPLETE ORDER and we'll start packing it up for you!

Happy shopping!

Can I place an order without creating an account?

Yes, simply enter your e-mail on the checkout page. This will not create an account for you, it will simply allow us to stay in touch with you for your order. However, creating an account will make your orders and account management easier, in addition to saving your wishlist on your account so that you can access it on any device, sharing your wishlist, saving your addresses and processing any requests more easily.

Is it possible to place an order through Customer Service?

You can contact your personal shopper through Whatsapp during our working hours on +971509810588.

How do I use a voucher code?

If you have a voucher code you can add it at checkout and your discount will be applied before you place your order.

Please note you may not be able to use some voucher codes on sale items.

Can I modify my order after it has been placed?

Please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM.

WhatsApp: +971509810588
E-mail: team@thegivingmovement.com
Instagram: https://www.instagram.com/thegivingmovement/
Call: +97142156867

What if an item I want is out of stock?

If an item is out of stock, you can sign up for restock notifications.

Simply visit the product page, select your size and colour, press on the
NOTIFY ME WHEN AVAILABLE button, then enter your contact details.

You'll then receive an e-mail once it's re-stocked.

There is an item missing in my order. What do I do?

Please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM

WhatsApp: +971509810588
E-mail: team@thegivingmovement.com
Instagram: https://www.instagram.com/thegivingmovement/
Call: +97142156867.

What if an item in my order is damaged or defected?

Please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM

WhatsApp: +971509810588
E-mail: team@thegivingmovement.com
Instagram: https://www.instagram.com/thegivingmovement/
Call: +97142156867.

I have received an item I did not order. What do I do?

Please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM

WhatsApp: +971509810588
E-mail: team@thegivingmovement.com
Instagram: https://www.instagram.com/thegivingmovement/
Call: +97142156867.

Is 25% OFF a voucher or a discounted percentage off the spent amount?

The customer will receive a voucher email on a minimum spend of AED 650, which includes a 25% off discount code to be used on the next purchase.

If we place more than one order, will we get multiple codes?

Every customer is eligible to receive one code only to be used once.

What is the value of the voucher if we spend over AED 650? Will it still be a 25% discount?

The voucher is 25% Off only.

When will we receive the voucher ?

You'll receive the voucher within 24 hours after placing the order.

How will we receive the voucher ?

The voucher will be sent to your email address.

Can the customer use the discount code multiple times?

No, the code is valid for single-use only.